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Be Part of the Tiffany Story Behind every dream is the dreamer. We are looking for a Retail Excellence Manager for our Philippines market to join our Maison to be a entrepreneurial leader who understands the market, builds client relationships, identifies business opportunities, and fosters a cluster of service excellence and client development for brand desirability. If you are a dreamer, a visionary joymaker, and a daring achiever, we welcome you to apply now! You will partner with Store Managers and work with the Operations Executive to ensure core retail operational tasks are delivered according to global standards, You will also work closely with all departments to plan and assist stores for driving business opportunities, Ensure retail stores follow and adhere to the Retail Foundations standards, and support and teach them accordingly, Ensure full compliance to all policies, rules, and regulations relating to the retail team, Represent yourself as a leader for the market and lead through example, while supporting all local event coordination and planning. Celebrating Joy at Tiffany You are dynamic, attentive, and an inspiring leader who builds relationships with internal and external clients, 5-10 years' experience in Luxury Retail (jewelry experience is advantageous) with time spent in country management exposure, 5+ years of leadership experience with strong leadership skills, Live our values of optimism, love, inclusivity, and creativity. Shining Brightly with Tiffany You will be part of one of the most creative, diverse, and inclusive team that demonstrates thoughtfulness, care, and optimism. Be part of a daring ambition and craft the future of Tiffany A whole chapter of opportunities within Tiffany and the LVMH group where you can guide your own career, accomplish your goals, and achieve your aspirations. The Tiffany Experience Our HR team will connect with you to get to know you better and to share the Maison's values and culture, Then, you will be meet with our Market Director to assess your suitability and the opportunity to find out how Tiffany & Co. can help you to succeed, You will also meet with our Retail Excellence Director for the region to deep-dive into the functional pillar. For the final round, you will meet with our President who will share on a broader perspective, focusing on company's goals and your potential impact on the company's strategic objectives.

Be Part of the Tiffany Story Behind every dream is the dreamer. We are looking for a Senior Client Advisor to join our Maison to be a brilliant ambassador and to effectively contribute to the future. If you are a dreamer, a visionary joymaker, and a daring achiever, we welcome you to apply now! As the brand ambassador of Tiffany & Co., your main mission is to craft joy and to foster genuine connections with clients, before, during, and after a sale. You will collaborate with team members to achieve individual and store targets and objectives. Provide your fullest support in daily store operations and maintenance. Celebrating Joy at Tiffany Be a passionate brand ambassador with excellent customer service using the Tiffany Touch, Be an excellent communicator, Embrace an entrepreneurial spirit that encourages initiative, innovation, and a proactive approach to challenges, Live our values of optimism, love, inclusivity, and creativity. Shining Brightly with Tiffany You will be part of one of the most creative, diverse, and inclusive team that demonstrates thoughtfulness, care, and optimism. Be part of a daring ambition and craft the future of Tiffany A whole chapter of opportunities within Tiffany and the LVMH group where you can guide your own career, accomplish your goals, and achieve your aspirations. The Tiffany Experience Our HR team will connect with you to get to know you better and to share the Maison's values and culture. Then, you will be meet with our Store Manager to assess your suitability and the opportunity to find out how Tiffany & Co. can help you to succeed. For the final round, you will meet with our Market Director who will share on a broader perspective, focusing on company's goals and your potential impact on the company's strategic objectives.

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity. KEY REQUIREMENTS & COMPETENCIES Minimum 2 years of related experience in Fashion/High End Luxury industry Good grooming standard Strong selling and communication skills are necessary Excellent relationship building skill with good interpersonal skill Strong customer focused Goal oriented approach Good team player with positive personality Bilingual with the ability to speak third language an added advantage Passionate in high end luxury goods and willing to commit the retail hours Knowledge in operating retail management system About Fendi: Fendi is an Italian luxury fashion house founded in Rome. Since 1925, the year in which it was founded, Fendi has linked its success, its image, its quality, and the glamour of its products to a dual element: a delicate and precious equilibrium between tradition and modernity, the desire to preserve the values of the past and the courage to dare, innovate and astound. Fendi provide equal employment opportunities and welcome applications from all qualified candidates. We are committed to a culture of diversity and inclusion. Our objective is to attract and retain individuals with core business skills and encourage internal mobility to leverage skills most effectively, accelerate professional growth and promote inter-cultural exchange. Our successes – both past, present and those to come – are all down to our people. We look for creative, curious, passionate and open-minded people with a desire to embrace Fendi’s culture and values.

Partnering with the Store Manager, the Deputy Store Manager is responsible for developing & coaching the Sales team, ensuring seamless floor management, fostering a client-centric mindset and infusing the brand's culture and values. Manage the boutique in order to achieve sales objectives and KPI’s. Concur to the definition of action plans related to the mystery shopping results and ensure their implementation. Address client concerns/disputes/complains assuring the client satisfaction is restored. In absence of the Store Manager be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising guidelines. When the Head of back office is not present, be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI’s. Guarantee the correct application of company norms and procedures (discount etc..). Supervise After Sales Service request providing excellent service. Organize and implement store rotations, shifts and holidays. Capture and maximize every occasion (trainings, events, sales etc..) to coach and support the sales team in order to ensure that each of them is able to provide a unique and memorable shopping experience. Other duties as required by the job scope or required by superiors at all levels.

Performance Management and Business Development Monitor and achieve store performance with relevant KPIs Contribute to the store sales target Analyze the business, propose, and implement action plans to improve results, generate sales for each product category Demonstrate sales leadership for staff and set performance targets for team and individual with relevant to KPIs Set sales targets for individuals and departments (when applicable) Be aware of local trading environment and its impact on our sales, including competitors' trading activities Propose in-store activities Instruct and supervise staff in the correct execution of all company operating procedures Client Management Manage quality of customer service, to meet customer Develop loyal FENDI customers and make sure that all customers are properly assigned to a Client Advisor Act as brand ambassador to strengthen/build relationships with VIP clientele/new customers Improve Mystery Shopper Results with action plans Staff Management Manage sales force in order to achieve sales target and assign clearly day-to-day tasks Motivate employees to maximize team spirit, to promote teamwork and to maintain harmonious staff relations Enhance individual's performance through Monthly Touch Base and daily coaching Asist HR Dept in recruiting the most qualified applicants to meet the store needs Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action Ensure the proper management of staffing roster to provide effective store coverage Ensure the whole team is equipped with relevant working tools and ensure all needed accounts are in place and maintained Training Set up In-Store training routine Responsible for full spectrum on-the-job-training, reinforce brand's DNA in the team, KPIs Conduct Induction Training for new joiners and mentoring exercises Identify individual and team training needs to develop Talents and communicate these needs to HR Department /local retail training manager Administrative and operations Management Manage day-to-day needs and administration Review and submit sales and operational reports to management in adherence to company's KPIs and policies Inform management of decisions and procedures relating to business made at store level and any staff issues Oversee and ensure accuracy in daily invoices, petty cash, invoice control. Take necessary action to effectively control costs and ensure efficient operation in the store Ensure that FENDI’s standards are applied and maintained at all times across the customer service, internal control and backoffice activities Make sure inventory checks are in place and is responsible for discrepancies General Store Conditions / Visual Merchandising Ensure that Visual Merchandising is consistent with Company standards Know the best sellers and have them on display all the time Make the best out of the display and proximity storage Align periodically visual merchandising & sales performance

Job Purpose: Act as a Brand Ambassador, delivering an exciting and memorable experience to customers, creating, stimulating and maximizing sales opportunities, in order to achieve store sales and profit targets as well as provide excellent service to customers. Key Responsibilities: Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service and never let the customer leave with a bad impression. Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand. Establish and develop relationship with existing clients and engage new customers to the brand. Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver an unique shopping experience. Contribute to the store and service KPIs achievement. Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes. Perform all CRM 1 to 1 activities as per Store Manager indications, including CRM AFSS (ex. follow up on watch maintenance). Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.). Ensure that all front area of the shop are clean and products are displayed as per VM guidelines. Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored. Perform on-line training modules and participate to defined training sessions in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security, systems…).

Be Part of the Tiffany Story Behind every dream is the dreamer. We are looking for a Communications Manager to join our Maison to be a brilliant ambassador and to effectively contribute to the future. If you are a dreamer, a visionary joymaker, and a daring achiever, we welcome you to apply now! As the brand ambassador of Tiffany & Co., your main mission is to support our Retail Director on driving brand desirability sales growth, client acquisition and retention; You will develop and implement the Philippines Communication strategy, encompassing Media and Public Relations; You will adapt and develop specific communication strategies for the Market under the guidance of global and regional Communications. Celebrating Joy at Tiffany Lead and develop the execution of the Media advertising strategy for the Philippines; Manage, lead, and execute the PR strategy development and campaign implementation to support the overall Market; Be fiscally accountable for the Communications budget; Collaborate with Regional Communications and local sales team to implement the Communications plan; Live our values of optimism, love, inclusivity, and creativity. Shining Brightly with Tiffany You will be part of one of the most creative, diverse, and inclusive team that demonstrates thoughtfulness, care, and optimism. Be part of a daring ambition and craft the future of Tiffany A whole chapter of opportunities within Tiffany and the LVMH group where you can guide your own career, accomplish your goals, and achieve your aspirations. The Tiffany Experience Our HR team will connect with you to get to know you better and to share the Maison's values and culture. Then, you will be meet with our Retail Director and Market Director to assess your suitability and the opportunity to find out how Tiffany & Co. can help you to succeed. Subsequently, you will meet with our HR Director, South Asia Pacific, our regional Communications Director, and our President, who will share on a broader perspective, focusing on company's goals and your potential impact on the company's strategic objectives.