All job offers Human Resources

We are seeking a highly motivated and detail-oriented intern to join our human resources team. The successful candidate will support various human resources functions and assist in day-to-day operations. This internship provides valuable exposure to the human resources field and offers a hands-on learning experience in a professional work environment. Responsibilities: Talent Acquisition and Development Support in end-to-end recruitment process Lead onboarding for new comers Lead offboarding for leavers Wellbeing and Employee Engagement Support in HR initiatives and programmes to position DIOR as an employer of choice. Support in development and deployment of employee centricity and team engagement to drive performance and create a winning culture. Organize staff engagement events Records and Reports To involve in preparation of monthly reports Collaborate with team members to ensure accurate and timely completion of assigned tasks. Perform general administrative duties, such as filing, organizing documents, and maintaining human resources records.

Who is L’Oréal?  L'Oréal is the world's largest and most profitable beauty company. Present in over 150 countries, L’Oréal has catered to all forms of beauty in the world for over 100 years and has built an unrivalled portfolio of more than 36 international, diverse and complementary brands including L'Oréal Paris, Garnier, Maybelline New York, Nyx Professional Makeup, IT Cosmetics, Lancôme, Kiehl's, Urban Decay, Shu Uemura, Giorgio Armani, Yves Saint Laurent Beauté, Ralph Lauren, Diesel, Biotherm, Clarisonic, Kérastase, L'Oréal Professionnel, Matrix, Vichy, and La Roche-Posay. For more than a century, L’Oréal has devoted itself solely to one business: beauty. The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires. Our business is energetic and vibrant, underpinned by strong ethical principles and our belief that financial performance and responsible business go hand-in-hand. We are driven each day by our six founding values - Passion, Innovation, Entrepreneurial Spirit, Open-mindedness, Quest for Excellence and Responsibility. The distance between beauty and tech is closing rapidly, and we are determined to be pioneers in this new beauty tech world. New digital technologies and services are making the world of beauty move faster than ever before. Data and artificial intelligence are opening new horizons for personalization and customization. By incorporating digital into everything that we do, we are creating a better relationship with our consumers. When beauty and tech collide, the impossible can happen! In our journey, we are looking for talented individuals who can lead us on this mission. Would you like to be a part of the adventure? Why join us? Being the world's #1 beauty company, L'Oréal empowers its people who are ready to take bets, think out of the box, defend their convictions, be resilient and leave their own mark. They are offered numerous opportunities, fast track careers and early responsibilities. L'Oréal has ambitious goals and is striving for excellence. This permanent learning experience helps you stretch your potential. We define success as making a positive, conscious impact. At L’Oréal, you will be encouraged to think and act beyond your job. We push boundaries and move fast globally to stay ahead of the game. Your job will be your own innovation playground. We encourage different points of view. What sets you apart is what makes you great. You will always have the space to question, express, agree and disagree. We unleash everyone's potential. Here, learning opportunities are endless. You will build your own unique path. We believe in the impact of great mentors. You will be inspired by people you won't ever want to forget. What will you do?  As a Retail & Education Manager you will report to the Head of Retail & Education & Consumer Engagement You are expected to manage the following: Ensure the sellout results, market share, retail KPIs when available and Retail Excellence (Mystery Shopper result, Individual evaluation of BAs), and retention of the team including trainers and beauty advisors Ensure Retail Excellence at the POS, define specific Retail and Education action plans to consumers to guarantee brand image at the POS in connection with relevant departments (e.g. Marketing, Commercial, Merchandising) Improve BAs efficiency in the POS, coordinate and follow up Bas Individual Evaluation on objective criteria to assess 3 expertise include Brand - Products / Sales / Retail & Service Oversee BA population on recruiting, on-boarding and retention plans. Coach, motivate and develop counter/store managers. Take corrective measures to strengthen their performances. Plan and execute monthly product and service training. Prepare training decks and learning materials for onboarding, new product training, NPS, CX training and specific BA development trainings. Implement and ensure the success of Beauty Tech tools and education related programs for BA Responsible for conducting workshop and training talent pools to take part in livestreaming. Manage customer complaints and respond to inquiries from customers about product usage, ingredients, and so on. Follow up and analyze Mystery Shoppers Results and analyze sales counters and make recommendations. Manage Budget of Retail and Education per brand in their training costs (trips, gifts, uniforms…) and training tools Who are we looking for? 6-8 years’ work experience in beauty education and retail/luxury environment Strong communication and organizational skills Strong commercial acumen Strong people management skills Analytical skills and capacity to identify opportunities and propose action plans High sense of service L’Oréal Competencies Innovator Strategist People Developer Integrator Entrepreneur L’Oréal is committed to building a diverse environment and is proud to be an equal opportunity employer. L’Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual’s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.

MAIN PURPOSE The Assistant Retail and Training Manager (ARTM) will need to have understanding of the retail business and is able to coach field teams on executing service standards. The successful hire will lead by example, with a genuine passion and love for our brands, luxury retail and outstanding customer service true to Shiseido's DNA of Omotenashi. The Assistant Retail and Training Manager is responsible in supporting the Retail & Training and field teams across multiple sites to deliver outstanding service while driving productivity in line with the brand's strategy. The ARTM should be a coach who is able to adapt his or her style to work side-by-side with the brand's various stores. While supporting the development of the field teams, the successful hire will be executing the retail plans in alignment with the strategy given by the Retail & Training HOD, to grow the brand's portfolio, as well as gain market share in stores. The successful hire should thrive on change and seize any opportunity to innovate and has a proven track record in growing and developing talent. MAIN DUTIES AND RESPONSIBILITIES Retail Excellence Be the brand ambassador and advocate of innovation at retail stores Achieve the targets and manage the collection of NPS data Through regular in store visits, provide detailed feedback to Brand Manager on successes and challenges Support the management of beauty consultants headcount (through manpower agencies) for the brand's stores Track and monitor productivity levels weekly and monthly on a store and individual level Suggest possible action plans to the Retail & Training HOD and brand manager to grow the sales and KPI's of assigned stores which includes but not limited to holding workshops and various in-store activities Identify opportunities through analysis of the business and react to the market to maximize results Collaborate with teams to ensure consistency, success and achieve results together Work with the manpower agencies in assist in providing feedback to the beauty consultants performance In-Store Customer Service & Experience Collaborate closely with Retail & Training HOD on execution of training strategy and support in adapting the training materials Follow through the training calendar as aligned with business objectives Facilitate on-boarding new beauty consultants on brand story, product knowledge and service protocols (MANIFESTO and TIARAA) Support in the coaching of field teams to achieve targets and uphold the brand's service protocols while maintaining alignment to Retail Excellence policies Conducts in-store revalida, scoring and/or certification on brand established counter & cabin services in alignment with Retail & Training HOD Collaborates with marketing team in execution of in-store events and leads consumer journey (services and product presentation) Assist in the resolution of customer complaints and queries based on SPH policy and close collaboration with Retail & Training HOD Operations Monitor and report back on stock levels specific to retail sellout: testers, tools, etc. Ensure excellence of brand image in the stores at all times; counters, displays, team, etc Champion simplicity through ways of working with head office and field teams Financial management of budget and expenses pertaining Training Provide proactive feedback to Head Office departments to help drive collaboration between brands REQUIREMENTS: At least 5 years combined sales and training experience within the retail industry Prior experience working in multinational or global brands or companies With a degree in marketing, education, psychology or other business-related course from top tier universities/college. Previous sales and team management experience, ideally within beauty industry Exceptional leadership and coaching skills Experience and understanding of effective sales techniques, customer service and proven ability to drive results Strong analytical skills Strong capability on Microsoft Office (including Excel) and Outlook